Hemdeck

Refunds

Purchase and credit questions

If you have a question about a Hemdeck purchase, credit balance, or failed image task, contact support with the relevant order or task details.

The price, credits, and conditions shown before payment form part of your purchase terms. Review them before buying. This page does not replace rights that apply under law.

Tell support which account made the purchase, the order reference, and the reason for your request. For an image task issue, include the task reference and what happened. Do not include passwords, sign-in codes, or full card details.

Refund and credit requests are reviewed according to applicable law, the current purchase terms, and the facts of the transaction. Sending a request does not itself confirm a refund, an amount, or a processing time.

If a task fails or a credit balance looks incorrect, provide the task reference and approximate time. Support can review the task and associated credit records. A failed task and a purchase refund are separate questions.

Send your purchase or credit question to the support address below, with the details needed to locate the order or task.